Read our easy steps to find out what happens when you request a service:
- Step 1 - We receive our first contact with you, usually by E-mail, Inquiry form or Order form. We will respond to your 1st
contact as fast as possible and within 24 hrs.
- Step 2 - We will then respond to you with the availability
and enclose in our E-mail our Tickets Order Form (if
you have not sent our quick book one already) which you must
fill out and fax to us.
- Step 3 – When we have received
your order form and payment details we will send you by E-mail a
Confirmation Voucher which will correspond to the services you
have booked. The voucher will give you written confirmation of
your purchase and you can use this to collect your tickets from
our office (Zlatnicka 10, Prague 1, Czech Republic) in
Please read the following list of conditions carefully:
- We offer the best seat available.
This means that if the best seats are not available we will
offer you the second best. In the case that the best seats are
not available we will inform you and if you would still like the
tickets we will continue with the booking.
- We only accept credit card payments,
bank transfers or cash payments in advance. We will charge your
credit card approximately 2 weeks before your arrival.
- The price of the ticket published on the
internet includes our 6 € commission which we charge per ticket, for groups of more than 15 people we charge 4 € and for a further charge of 8 € we can deliver the tickets to your hotel. Delivery for more than 8 tickets is FREE OF CHARGE.
- We will charge you the exchange rate of
the day, i.e. the rate on the day we charge your card.
- We guarantee that your credit card
information remains confidential with us.
- We require full credit card information
and the signed verification at the end of the form before we
will make your booking.
- We reserve the right to change the
prices according to unsuspected changes in exchange rate, prices
or taxes. In such cases we will notify you promptly.
- In the event that your service has not
been provided according to our standards of service we will
credit your account. This will usually take place after the
performance date as it will have to go through the process of
- If you have completed and sent the order
form the booking will be made straight away. If the tickets
are not available we will suggest an alternative and inform you.
- Claims for refunds must be made within
30 days of the disputed service.
- Cancellation charges
more than 18 days in advance.................................................... 4% cancellation fee
less than 18 days and more than 12 days ............................... 50% cancellation fee
less than 12 days.......................................................................... 100% cancellation fee
CANCELLATION OF BOOKED TICKETS FOR THE NATIONAL THEATRE OR THE
THEATRE OF ESTATES IS NOT POSSIBLE. CANCELLATION FEE OF BOOKED
TICKETS FOR OPEN AIR CONCERTS IS MINIMUM 150 KC.
We hope you enjoy your stay in Prague! Please feel free to contact us or visit us, any time, at our office: CoDan Agentura, Zlatnicka 10, Prague 1 in the centre of Prague during your stay. Our central office is open from 9 a.m. – 5 p.m. weekdays, 11:30 p.m. – 5 p.m. Sat & Sun.